Refund & Cancellation Policy

If a client cancels after the project is confirmed, charges for services actually completed or milestones achieved remain payable. We will assess the value of work delivered and any documented, non-recoverable commitments already made on the client's behalf, such as creator retainers, approved talent bookings or other external production costs. Any advance attributable to undelivered work is reviewed for a pro-rata refund after deducting legitimate completed-work charges and non-recoverable third-party costs, consistent with the signed contract. Refunds are not automatically due solely because an approved campaign achieves fewer views or conversions than hoped.

Creator outreach, contractual bookings, dispatches, production and scheduled posting can create non-recoverable costs. If an influencer campaign is canceled, we reconcile completed agency work, any creator work already performed and non-recoverable approved commitments. Changes in creator availability, posting dates or requested deliverables are addressed against the agreed scope; suitable substitutions or revised dates may be proposed. A creator's non-performance is handled under the applicable creator and client agreements, not as an automatic website-wide money-back guarantee.

Our standard SMM arrangements are structured around a three-month minimum term and 30 days' written termination notice, unless a different term is agreed in writing. Monthly work, approved third-party expenses and service periods already commenced are accounted for under the signed SMM schedule. Paid-for content rights and handover follow that schedule; final paid assets and source files are handed over under its agreed timetable after final payment, and client account access is removed or revoked at the end of the engagement under the schedule. A request to stop future work does not automatically cancel accrued or contractually committed charges.

Cancellation and refund calculations depend on the production stage: strategy and scripting, signed talent bookings, shooting, editing, revisions and licensing. Work already completed and irreversible approved costs are chargeable. An approved creative direction, personal preference change or weak advertising performance alone does not establish a refund entitlement. Material failures to supply contracted deliverables are addressed through correction, replacement, termination rights or refund adjustments under the applicable agreement. Creator likeness and paid-ad usage grants remain subject to signed releases and usage scope confirmations.

Under the general Main Agreement framework, a party may give written notice of a material breach and an opportunity to remedy it within 7 days, subject to any applicable schedule and legal requirements. If the agreement is properly terminated, outstanding fees for completed work and documented non-recoverable costs are reconciled, and any refundable advance for undelivered services is calculated under the contract.

Email hello@manchwave.com from the authorized business contact address. Include the brand/client name, project or invoice reference, reason, requested effective date and supporting details. We will acknowledge the request and provide an itemized reconciliation or request any missing information. No fixed refund processing period is promised here: the approved amount, processing method and timing will be confirmed in writing based on the signed terms, payment method and applicable law.

Nothing in this Policy removes remedies available under non-waivable applicable law. The signed engagement terms take precedence in any contractual conflict, except where the law requires otherwise.